Yarn Update HORRIBLE RESPONSE.

I have to say that at first I was impressed by the Deborah Norville yarn.  I love how it feels and it's easy to use.  However, I do not like the answers I received from some problems I ran into with the yarn.

One of the knots that I am talking about.

I made the blanket below with Deborah Norville yarn.  While it's a wonderful yarn to work with, I ran into some problems with 8 of the many skeins I purchased.  As you can imagine 8 out of 25 + skeins is a lot to have problems with. 

The problem was a knot in the middle of the skeins. Meaning they placed a knot in the middle of the skeins to continue holding the yarn together once it ran out.  Much like you would do on your own while continuing, if you ran out of yarn.  I am sure many knitters and crocheters will relate to this problem.  While I don't mind this happening with one or two skeins, I found it to be a huge problem while 8 of the 25 + skeins had this problem.  The skeins were purchased from both a Joann's store and Joann's online. At almost $4.50 a skein having this problem with 8 of them is a huge problem.  Well, at least, it is for me.

Anyway, on with the reason why I have labeled this a Horrible Response.

At first, it was very pleasant, I was lead to believe that Deborah herself had e-mailed me.  Exciting! Right? That Deborah herself took time out of her schedule to e-mail? I'm not sure how I could have been fooled like that. I'm usually really wise that it's not the person herself, but someone writing to pretend to be her.  Although, I could be wrong and it could have been her.  Which, if it was, I'm beyond excited.  But, let us face the fact that I am most likely correct and it was just an automated reply.

I was then forwarded to, I guess, what you could call a help team. But I don't believe that they were very helpful.  I believe that in today's economy still, money is tight for everyone. With the yarn being about $4.50 a skein, we as yarn lovers pay the salary of this so-called “help team”. 

I call them a “so-called help team” because I don't believe they helped in any way that could have been actually helpful. While yes, with e-mail you cannot really see the reaction of the person writing it, I did not receive the warmness that maybe-Deborah wrote in the very first e-mail that I received back from my complaint.  Then it seems as though hostility entered.  

I just went along with the hostile sounding e-mails back to me. Upon one of the e-mails, I was asked to add the name of the skein along with the lot number. While this was easy to do, some numbers were so smudged or faint that we couldn't really read them. (I guess another problem that Deborah Norville yarn has and should fix).  Upon typing about 15 skein names and lot numbers, I was told I could only pick two to be replaced, out of the 8 skeins that had knots in them like the picture above. I feel as though I was slapped in the face.   It's almost as though Premier yarns is saying “screw you. We know that we have made this mistake but we really don't care.”

While I'm thankful that at least two skeins were replaced, I don't believe that I'll ever use Deborah Norville's line of yarn again, or ever recommend it to any of my friends. I really do not believe that the customer should be held responsible for the mistakes of the company.  Certainly not and pay full price. The knotted skeins should have been sold as seconds. Or at least, the company should figure out how to do a better knot and not make it awful looking.  Like the picture above.

Update: Okay! so I opened the replacement sad to say skin yarn. And they placed a card in the bag. Look at it. Can't they even hand write a few words of I'm sorry this happened?  Along with something that they just tried to whiteout on the bottom. This is just awful. In my opinion this is not a way to run a successful business.